Customer Service

Customer Service Agents/Passenger Service Agents

Description of Duties and Responsibilities:

  • Ticket sales, issuing boarding passes, checking in luggage, providing boarding information, rebooking passengers, boarding aircraft
  • Assist customers in a friendly, courteous and prompt manner
  • Assist passengers with special needs
  • Resolve customer complaints
  • Communicate with customers and ground and aircraft personnel
  • Loading and unloading baggage
  • Load planning – calculate weight and balance of aircraft

Essential Requirements for PSA positions:  

To be considered for employment as a PSA, candidates must meet the following minimum requirements:

  • Valid driver’s license
  • Minimum of 18 years of age
  • Must be able to provide proof of right to work in U.S.
  • Ability to lift 50-75 pounds, bend, kneel, squat repeatedly
  • Must be able to fluently speak, read, write and understand English
  • Strong PC Skills
  • Ability to work nights, weekends, holidays, varied schedules
  • Self-motivated, friendly and a good team member
  • Ability to work in stressful situations

Following are upcoming recruiting sessions. Additionally, please check our Current Openings section to locate openings at other Air Wisconsin locations: 

   
   
   
   
**Please bring two forms of I.D., updated resume and 10 year employment history and residence history.

Compensation

Wages for Passenger Service/Operations Agents are set by the collective bargaining agreement between AWAC and the International Association of Machinists and Aerospace Workers (IAMAW).

NOTE: Resumes are only accepted for positions that are listed under our Open Positions. The resume or cover letter must indicate the position(s) of interest. Resumes with no position listed or indicating "Any Open Positions" will not be accepted or retained and will be discarded. To view our Applicant Policy, click here.

NOTE: All employment is contingent upon passing a federally required 10-year background check and pre-employment drug screen. If hired, you will be required to complete an extensive application that will be used to complete the background check and may be required to clear a FBI Fingerprint process. All statements must be accurate and if anything is found to be false, it could result in disqualification.

Benefits

All current AWAC openings

 

 

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